Shipping and Refund Policy

At Helios Eshop, we strive to provide a seamless shopping experience for our valued customers. Below are the details of our shipping and return policies to ensure transparency and customer satisfaction.

1. Shipping Rates & Delivery Times

• Standard Shipping: Delivery within 7-21 business days.
• Expedited Shipping: Delivery within 2-8 business days.
• Next-Day Shipping: Delivery within 1 business day.

Shipping rates are calculated at checkout based on your location and chosen shipping method. Free standard shipping is available on orders over $300.

2. International Shipping

We offer international shipping to select countries. Delivery times and rates vary depending on your location. Please be aware that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.

3. Order Processing

All orders are processed within 1-2 business days after your purchase is completed. You will receive a confirmation email with tracking information once your order has been shipped.

4. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact our customer support team at (your email address) or by phone at (your phone number). We will assist in tracking your shipment or resolving any issues with the carrier.

5. Eligibility for Returns

• Products must be returned within 30 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Skincare, makeup, and other cosmetic products that have been used or opened are not eligible for returns due to hygiene reasons.

6. Return Process

• To initiate a return, please contact us at  support@helioseshop.shop with your order number and the reason for the return.
• We will provide you with a return authorization and instructions for sending the product back.
• The customer is responsible for return shipping costs unless the item is damaged or defective.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order with a photo of the damaged item and your order details. We will offer you the option to:

• Receive a replacement item.
• Receive a full refund for the damaged or defective product.

8. Refunds

• Once we receive your returned item and inspect its condition, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to a damaged or defective product.

9. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the unwanted item for a refund and place a new order for the desired product.

10. Non-Returnable Items

• Gift cards
• Sale items (all sales are final on discounted products)