Privacy Policy

Helios Eshop (‘we,’ ‘us,’ or ‘our’) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information remains secure.

1. Information We Collect

• Personal Information: We collect personal information when you create an account, place an order, subscribe to our newsletter, or contact customer support. This may include your name, email address, phone number, billing and shipping address, and payment information.
• Non-Personal Information: We may collect non-identifiable data such as your IP address, browser type, device type, and how you interact with our website through cookies and other tracking technologies.

2. How We Use Your Information

• Order Processing: To fulfill and manage your orders, process payments, and provide customer service.
• Communication: To send order confirmations, updates, and promotional content (only if you’ve opted in).
• Personalization: To customize your shopping experience and improve the design and functionality of our website.
• Analytics: To monitor website performance and improve our services.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the purpose of order fulfillment, payment processing, or site analytics. These parties are obligated to keep your information secure.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Sensitive data is encrypted, and our website is protected by secure socket layer (SSL) technology.

5. Cookies

Our site uses cookies to enhance your browsing experience and analyze site traffic. You can disable cookies through your browser settings, but some features of our website may not function properly.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights or have any privacy concerns, please contact us at support@helioseshop.shop.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website indicates your acceptance of those changes.