Cancelation Policy

At Helios Eshop, we aim to process orders quickly to ensure you receive your products as soon as possible. We understand that circumstances can change, so we have outlined our cancellation policy below.

1. Order Cancellation Before Shipment

• If your order has not been shipped yet, you may cancel it for a full refund by contacting our customer support team at support@helioseshop.shop. within 24 hours of placing the order.
• We will process your refund within 5-7 business days, and the amount will be credited to your original payment method.

2. Order Cancellation After Shipment

• If your order has already been shipped, we are unable to cancel the order. However, you may initiate a return once you receive your package by following our [Return Policy] guidelines.
• Please note that shipping fees are non-refundable for orders canceled after shipment.

3. Subscription Cancellation

• If you have signed up for a recurring subscription (such as for skincare products), you can cancel your subscription at any time. Please note that cancellations made after the next billing cycle begins will apply to the following cycle.
• Subscription cancellations must be made at least 7 days before the renewal date to avoid being charged for the next cycle.

4. Contact Information

For any cancellation requests or questions, please reach out to our customer support at support@helioseshop.shop. or call us at 1-416-316-6014. We are here to assist you with any issues related to your order.